Privacy Policy

DM Global ("we", "us") runs dmglobal.me, a real-estate discovery service for properties and off-plan projects in the United Arab Emirates, including its AI assistant, WhatsApp assistant and the data services we offer to other AI agents. We decide how the personal data described here is used.

For any privacy question or request, email dmproperties2312@gmail.com.

We collect only what you give us or what is needed to run the service:

• Account details: name, email address, phone number and a securely hashed password, or the name, email and profile picture shared by Google if you sign in with Google.
• Enquiries and requests: what you enter in the "Get in touch" form, the "Sell your property" form, viewing or callback requests and property sourcing requests, such as your name, contact number, email, requirements, budget and message.
• Conversations with our AI assistant on the website and on WhatsApp, including the messages and voice notes you send, so we can answer you and follow up.
• Saved items: favourite properties and saved searches when you are signed in.
• AI agents acting for you: when another AI agent queries our agent service, we record the identifier, name and owner it reports, its software signature, what it asked for and when. If it sends a sourcing request for you, we receive the contact details and requirements it passes on.
• Technical data: IP address, browser type and request logs kept by our hosting provider for security, rate limiting and troubleshooting.

We do not use third-party advertising or analytics trackers, and we do not ask for sensitive personal data. Please do not send us payment card details, passport or Emirates ID copies through the chat or forms.

• To show you properties and projects and answer your questions.
• To respond to your enquiries, arrange viewings and callbacks, and source properties that are not listed on the site.
• To create and secure your account, including sign-in codes sent to your phone.
• To remember your favourites, saved searches and chat history.
• To prevent spam and abuse, and to keep the service running and secure.
• To improve our listings, search and assistant.
• To meet our legal and regulatory obligations.

We process personal data because you asked us to (for example, to answer an enquiry or provide your account), because of our legitimate interest in running a safe and useful property service, with your consent where it is required, or to meet legal obligations. This follows India's Digital Personal Data Protection Act, 2023 and, where they apply to you, the UAE Personal Data Protection Law and the EU/UK GDPR.

Our assistant uses large language models from third-party providers (such as OpenAI or Google Gemini) to understand your messages and write replies. The text of your messages, and voice notes converted to text, is sent to the provider to generate each answer. We tell our assistant to rely only on our own listing and market data.

AI answers can be wrong. They are not financial, legal or investment advice; please confirm important details with our team before making a decision.

If you add your own AI provider key in your account settings, your requests are sent to that provider under your own agreement with them. We store the key encrypted.

We do not sell your personal data. We share it only with:

• Service providers who run parts of the service for us: website hosting (Vercel), database and file storage (Supabase), AI model providers, email delivery (Resend), SMS sign-in codes, WhatsApp messaging (Meta) and maps (Google). They may only use the data to provide their service to us.
• Developers, owners and partner brokers where you ask us to arrange a viewing, a callback or a property search, and only what they need for that request.
• Authorities when the law requires it, or to protect our rights or someone's safety.

Some of our providers store or process data outside India, for example in the European Union, the United States or the UAE. Where that happens we rely on the safeguards those providers offer, such as standard contractual clauses, so your data stays protected.

We keep account data while your account is open. We keep enquiries, leads and conversations for as long as needed to deal with them and follow up, and generally no longer than three years after our last contact with you, unless the law requires longer. Security logs are kept for a short period. When data is no longer needed we delete or anonymise it.

Depending on where you live, you can ask us to:

• give you a copy of the personal data we hold about you;
• correct data that is wrong or incomplete;
• delete your data or close your account;
• stop or limit how we use it, or object to a use;
• send your data to you or another provider in a usable format;
• withdraw consent you gave earlier.

Email dmproperties2312@gmail.com and we will reply within 30 days. If you are not satisfied, you can complain to the Data Protection Board of India or to the data protection authority where you live.

We use only the cookies needed to keep you signed in and to protect sign-in forms. Your browser's local storage keeps your recent chat list and similar preferences on your own device; clearing your browser data removes them. We do not use advertising cookies.

Data is sent over encrypted connections (HTTPS). Passwords are hashed, stored keys are encrypted, and access to admin tools is limited to authorised staff. No system is perfectly secure; if we learn of a breach that affects you, we will tell you and the relevant authority as the law requires.

The service is meant for adults. We do not knowingly collect data from anyone under 18. If you believe a child has given us personal data, contact us and we will delete it.

We may update this policy as the service changes. We will change the "last updated" date above, and tell you directly if the changes are significant.

DM Global, India. Email dmproperties2312@gmail.com.